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Frequently Asked Questions

Taking the first step in starting your counselling journey can be daunting. Below are the answers to several frequently asked questions to give you a sense of what counselling may look like. 

I've reached out, what happens next? 

After I receive your message I aim to reply within 24 hours but it is often much sooner.

We then arrange a 'get to know you' call. This call is free and lasts approximately 15 minutes. It gives us the opportunity to find out a little more about each other, and to address some practical matters such as availability, and how you would like to receive counselling. 

At the end of this call, if we feel we would like to work together, we will schedule an initial session. I will also send you over a welcome pack.  


What happens in our initial session? 

The initial session is 50 minutes. At the start of this session we discuss the therapeutic contract (how we are to work together). You can also ask any questions you may have. I will also complete a client assessment. All counsellors complete a client assessment. Its purpose is to find out more about you, your needs, and your hopes for counselling. Once this is complete the rest of the session time can be used as you wish - perhaps to begin to tell me your story. Towards the end of the session I will check in with you to find out how you found the session and if you would like to continue to work with me. 

How will I know if counselling is for me? 

Counselling is a process. There may be times when you feel you are making more progress than others. It is also important to note that for some counselling can be daunting at first, and it may take you time to feel fully comfortable talking to your therapist. This is completely natural. The therapeutic relationship is one to be nurtured and grown, which is why Flow Counselling Hertfordshire recommend an initial six sessions. This gives us time to get to know one another and to start to build a relationship. It also gives you enough time to get an overall feel of what counselling is like with me. 

During our sixth session we review our sessions so far, including how you feel your counselling is going. But if you have any reservations, or feel worried that counselling is not right for you, we can discuss this together and plan how we move forward at any time. 


Counselling is about you and for you. I want your experience of therapy to be a positive one. Sometimes that means acknowledging that a different type of therapy, or counsellor may be better suited for you, or that perhaps this is not the right time.  

How many sessions will I need? 

There is no right or wrong answer to this question, everyone's journey is unique to them.  Flow Counselling Hertfordshire recommend an initial six sessions but our counselling offer is open-ended so we can continue until you feel it is the right time to stop. 

How do I pay for my sessions?

Payment is made by bank transfer before the start of a session. I politely ask online clients to do so in good time of our sessions so that a receipt and Zoom link can be generated and sent. 

Once we have arranged an initial session I will send across my bank details so that payment can be made.

What happens to my data and personal information?

After our 'get to know you' call you will be sent a welcome pack that highlights how Flow Counselling Hertfordshire handles your data. It will explain how your information will be kept confidentially. Please feel free to ask about how your data will be protected. I am registered with the ICO

How do I prepare for my online sessions? 

You will need a smart phone, tablet or computer plus a good internet connection. You need to be in a private location, away from others, and where you can speak freely. You may also choose to wear headphones.  

You should download the Zoom app to your device before your first session. This should be done the day before your session to minimise the chance of technical issues and so you can seek technical support if you have any problems.  

Upon receipt of payment you will receive a Zoom link via email.

On the day of the session, click the link in the email and follow the instructions.

How do I prepare for telephone sessions

Please make sure you are available for our agreed start time and in a suitable location. This should be in a private space, away from others and that has good signal. If you have poor signal please advise me before our session and we can consider using a landline or WhatsApp call instead.

Are you registered?

I am a registered member of the British Association of Counselling and Psychotherapy (BACP) and am bound by their Code of Ethics.

Get in Touch

If you are ready to start to start your journey or would like more information please get in touch to arrange a free, no-obligation call to see how we may work together. 

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