Question 1

I've reached out, what happens next?

Accepted Answer

After I receive your message I aim to reply within 24 hours but it is often much sooner.
We then arrange a 'get to know you' call. This call is free and lasts approximately 20 minutes. It gives us the opportunity to find out a little more about each other, and to address some practical matters such as availability, and how you would like to receive counselling. 
At the end of this call, if we feel we would like to work together, we will schedule an initial session. I will also send you over a welcome pack.

Question 2

What happens in our initial session?

Accepted Answer

The initial session is 50 minutes. At the start of this session we discuss the therapeutic contract (how we are to work together). You can also ask any questions you may have. I will also complete a client assessment. All counsellors complete a client assessment. Its purpose is to find out more about you, your needs, and your hopes for counselling. Once this is complete the rest of the session time can be used as you wish - perhaps to begin to tell me your story. Towards the end of the session I will check in with you to find out how you found the session and if you would like to continue to work with me.

Question 3

How will I know if counselling is for me?

Accepted Answer

Counselling is a process. There may be times when you feel you are making more progress than others. It is also important to note that for some counselling can be daunting at first, and it may take you time to feel fully comfortable talking to your therapist. This is completely natural. The therapeutic relationship is one to be nurtured and grown, which is why Flow Counselling Hertfordshire recommend an initial six sessions. This gives us time to get to know one another and to start to build a relationship. It also gives you enough time to get an overall feel of what counselling is like with me. 
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During our sixth session we review our sessions so far, including how you feel your counselling is going. But if you have any reservations, or feel worried that counselling is not right for you, we can discuss this together and plan how we move forward at any time. 
 
Counselling is about you and for you. I want your experience of therapy to be a positive one. Sometimes that means acknowledging that a different type of therapy, or counsellor may be better suited for you, or that perhaps this is not the right time.

Question 4

How do I prepare for my online sessions?

Accepted Answer

You will need a smart phone, tablet or computer plus a good internet connection. You need to be in a private location, away from others, and where you can speak freely. You may also choose to wear headphones.  You should download the Google Meet app to your device before your first session. This should be done the day before your session to minimise the chance of technical issues and so you can seek technical support if you have any problems.  
Upon receipt of payment you will receive a Google Meet link via email.
On the day of the session, click the link in the email and follow the instructions.

Question 5

How do I prepare for in-person session?

Accepted Answer

The address for our sessions will be provided following our initial telephone call. There is ample on-street parking available.

As there is no waiting room, please aim to arrive 2-3 minutes before your session is due to start. This helps to maintain your privacy and ensures sessions do not overlap.

Question 6

How do I prepare for telephone sessions?

Accepted Answer

Please make sure you are available for our agreed start time and in a suitable location. This should be in a private space, away from others and that has good signal. If you have poor signal please advise me before our session and we can consider using a landline or WhatsApp call instead.

Question 7

How do I pay for my sessions?

Accepted Answer

Payment is made by bank transfer before the start of a session. I politely ask online clients to do so in good time of our sessions so that a receipt and Google Meet link can be generated and sent. 
Once we have arranged an initial session I will send across my bank details so that payment can be made.

Question 8

Are you a registered counsellor?

Accepted Answer

I am an accredited member of the National Counselling and Psychotherapy Society (NCPS). This register has been accredited by the Professional Standards Authority.

Question 9

What happens to my data and personal information?

Accepted Answer

After our 'get to know you' call you will be sent a welcome pack that highlights how Flow Counselling Hertfordshire handles your data. It will explain how your information will be kept confidentially. Please feel free to ask about how your data will be protected. I am registered with the ICO.

Frequently Asked Questions